Terms & Conditions

Refund and Exchange Policy

 

Ten Little Indians strives to provide you with products that are of a high quality but if for some reason you are unhappy due to the size, colour, or the product just isn’t how you expected then please contact us and we will replace the item, provide you with an alternative or refund the item value in full.

SALE ITEMS
Sorry; no refunds are available or will be given on sale items and sale items are not exchangeable or able to be placed on backorder.

DAMAGED PARCELS
If, for some reason beyond our control, you receive a damaged parcel please contact us so that we can discuss appropriate action. We take great care in providing you with a beautifully wrapped package!

OUT OF STOCK ITEMS
If a product you would like is listed as “out of stock” please contact us and we will endeavour to order it for you or for you to be placed on a list to be one of the first to know when the item is back in stock.  In the unlikely event that an item displayed as in stock becomes unavailable we will contact you within 48 hours to organise an alternative product, place the item on backorder for you or cancel the order.

FAULTY ITEMS
If an item is faulty we will happily replace the item or refund the item’s value.  Any refunds given will be for the item’s total value at time of purchase and will not include the initial postal charges.

REFUNDS AND/OR EXCHANGE
Items for refund or exchange will only be accepted if a garment is unworn and unwashed with tags intact and attached or products are unused and with all packaging intact.

To organise an exchange or refund you must contact us within 14 days of receipt of your parcel.  You can contact us here.  Once you have notified us the item should be returned to XXX marked Attention: Ten Little Indians Returns. Once your return or exchange has been processed and approved you will receive either a refund or your exchange item. Postage costs for exchanges are an additional cost and are not able to be reimbursed.

MISPLACED ORDERS
All Ten Little Indians parcels are sent via Australia Post EParcel therefore your parcel can be tracked at all times.  If for some reason your parcel does not arrive within a reasonable timeframe contact us and we will track it for you.

ORDERING
Ten Little Indians likes to provide our customers with a safe and easy shopping experience. Our preferred method of payment is PayPal. It is fast, secure and easy to use. If you don’t have a PayPal account, it doesn’t matter – you can pay with a Visa or MasterCard – just follow the easy steps on the PayPal page. If there is another way you would prefer to pay us such as direct deposit, please either email us. We are only too happy to help!

GIFT SERVICE
If you are buying for a friend and are confused with choosing the perfect gift, please email us for our suggestions. We feel very confident that with having our own children and experience in buying for our store and others we will steer you in the right direction.

PRICING
All pricing is in Australian Dollars (AUD) and includes GST (10%).  Pricing may be changed at our discretion and without notice.

INTERNATIONAL ORDERS
At Ten Little Indians we welcome international orders.  If payment is made via Credit Card, we reserve the right to request via email a copy of the Purchaser’s Photo Identification. Upon request, this must be provided within 72 hours or else the order will be cancelled. International customers will need to email us with their proposed order for us to prepare a shipping estimate BEFORE your order is placed.

 

Last updated February 2017